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Dr. Srijana Pokhrel
Practice Owner
Zen Dental Studio
Customer since 2024
"I'd been searching for exactly this —a system that thinks about equipment the way I do. ChairPulse gave me the infrastructure to run two locations without constantly putting out fires."
The Full Story
The Challenge
Dr. Srijana Pokhrel opened her second Zen Dental Studio location in 2023 and quickly realized that managing equipment across two practices was exponentially more complex. Maintenance tasks were falling through the cracks, and her office manager was spending hours each week on paper-based compliance logs.
"We had a near-miss with a state inspection," Dr. Pokhrel recalls. "We couldn't find our sterilization logs from three months prior. That was a wake-up call that we needed a better system."
The Solution
After implementing ChairPulse, Dr. Pokhrel's team had a single system for all equipment operations. Maintenance schedules were automatically generated from manufacturer specs, staff knew exactly what tasks were assigned to them, and compliance documentation was generated with one click.
"The AI diagnostics feature alone has been worth it," she adds. "When our CEREC unit started showing error codes, the AI helped us troubleshoot before calling the technician. Turned out to be a simple calibration issue we fixed ourselves."
The Results
Within three months of using ChairPulse, Zen Dental Studio saw significant improvements:
"ChairPulse has completely changed how we think about equipment. Instead of reacting to problems, we're preventing them. My team is happier, patients aren't affected by equipment issues, and I sleep better at night."
— Dr. Srijana Pokhrel, Zen Dental Studio
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